WARRANTY POLICY
ugee Technology CO. ("ugee") represents and warrants to the original purchaser ("Purchaser" or "you") that drawing tablets/drawing monitors (“Product”) are free from material defects, including improper or inferior workmanship, materials, and design, during the designated warranty period, and subject to the following terms and conditions, when used normally and in accordance with all operating instructions:
1. Warranty Period: Coverage under this warranty is limited to the following time periods:
Drawing tablet, Drawing display: a period of 12 months from the date of purchase.
2. The limited warranty extends only to the Customer who purchased the Product in the ugee official E-store.
3. During the limited warranty period, ugee will repair or replace at ugee’s sole option, any parts of the Product that are defective or malfunctioning during normal usage. ugee reserves the right to use new or refurbished replacement parts in repair of the Product.
4. This limited warranty covers only the costs of parts and labor. Other related costs such as shipping and delivery costs may be borne by Purchaser at ugee’s option.
5. At ugee's request, the Purchaser must provide proof of the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.
7. ugee does not warrant that the operation of this Product will be uninterrupted or error-free.
8. This limited warranty will also be null and void in any of the following events:
The serial number or warranty seal on the Product has been altered, defaced, or removed;
Any term contained in this limited warranty has been altered or modified in any way without the prior written consent of ugee;
ugee has not been notified by the Purchaser of the alleged defect or malfunction of the Product during the applicable warranty period.
9. If the Product is returned to ugee after the expiration of the warranty period, ugee’s normal service policies shall apply and Purchaser will be charged accordingly.
10. This limited warranty provides Purchaser’s sole and exclusive remedy to be provided by ugee. The agents, employees, distributors, and dealers of ugee Products are not authorized to make modifications to this limited warranty or make additional warranties binding on ugee.
11. If the customer is not in the original country of the purchase, the return shipping costs and the tariff need to be borne by the customer.
LIMITATION OF LIABILITY
12. ugee's limitation of liability under this limited warranty shall be the actual cash value of the product at the time purchaser returns the product for repair, as determined by the price paid by the purchaser for the product less a reasonable amount of usage or wear and tear. ugee shall not be liable for any other losses or damages such as special, incidental, consequential, or punitive damages (including but not limited to loss of anticipated benefits or profits, loss of savings or revenue, loss of data, loss of use of the product or any associated equipment, cost of capital, cost of any substitute product or facilities, downtime, any costs of recovering, reprogramming, or reproducing any program or data, any failure to maintain the confidentiality of data stored on the product, the claims of any third parties, including subsequent purchasers, and damage to property, resulting from the purchase or use of the product or arising from breach of this limited warranty, breach of contract, negligence, strict liability, or any other legal or equitable theory, even if ugee knew of the likelihood of such damages. ugee shall not be liable for delay in rendering service under the limited warranty or loss of use during the period that the product is being repaired. Some regions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
LIMITATION OF WARRANTY DURATION
13. To the extent permitted by law, ugee limits the duration of all implied warranties to the applicable product warranty period stated above, including but not limited to the implied warranty of merchantability or fitness for a particular purpose and warranties against hidden or latent defects. Some regions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
14. To The Extent Permitted By Law, This Limited Warranty And Remedies Set Forth Are Exclusive And In Lieu Of All Other Warranties, Remedies And Conditions, Whether Oral, Written, Statutory, Express Or Implied. This limited warranty allocates the risk of Product failure between Purchaser and ugee, and ugee's Product pricing reflects this allocation of risk and the limitations of liability contained in this limited warranty.
15. This warranty gives you specific legal rights, and you may also have other rights which vary from region to region.
For Extended Warranty:
16. The extended warranty cannot be purchased separately, it can only be purchased together with specific products
17. The extended warranty is not a separate product and does not participate in the 12-month warranty policy. Purchasing the extended warranty only extends the warranty time of the original specific product purchased with the extended warranty.
18. If you have purchased the extended warranty, you can provide the order number to apply for the original specific product's extended warranty
19. The extended warranty cannot be requested a refund separately.
For drawing monitors,
allow:
1. large, deep scratches that interfere with drawing and were caused by the included stylus(Except normal wear and tear of the Product)
a. large scratches over 1 inch long that were created by the stylus(Except normal wear and tear of the Product)
2. all hardware malfunctions that interfere with normal use
a. defective cords
i. “No signal” error
ii. “Tablet not found” error
iii. Display not turning on, power LED shining red
b. defective tablets
i. display anomalies: serious discoloration/glitching not affected by adjusting display settings
c. defective styluses
i. no pen pressure in all software including driver settings
ii. cursor offset greater than (3)cm that is not caused by incorrect display settings
don't allow:
1. small cosmetic defects w/ no effect on drawing
a. small defects/scratches on the border area of the monitor (non-active area)
2. small, smooth scratches on the display under 1 inch long that were not present when the tablet was received
Drawing Tablets
allow
1. large, deep scratches that interfere with drawing and were caused by the included stylus(Except normal wear and tear of the Product)
2. hardware malfunctions
a. “Tablet not found” error
b. no pen pressure in all software including driver settings
c. shortcut keys not working
d. stylus clicking/drawing while not touching tablet surface
e. stylus not working + indicator light not responding to pen input
Don’t allow
1. cosmetic scratches that do not interfere with drawing
2. deep scratches caused by neglect or anything other than the stylus
Contact ugee
To make a claim under this warranty, contact ugee at:
WEBSITE: https://www.ugee.com/contact
EMAIL: Technical support: service@ugee.com
Phone online time: Monday to Friday 10:00 - 17:00 PST
Please note that during special periods our customer support may not be able to answer the call in time (you can contact online live chat or leave a message to ask for phone service, our customer support will call you back)
* This contact information may change without notice. Please contact your authorized ugee retailer for updated contact information.