Privacy Policy

Privacy Policy

Last Updated: March 15, 2025

Introduction

Ugee (hereinafter referred to as "ugee," "we," "us," or "our") is committed to respecting and protecting your privacy. This Privacy Policy applies to all products and services provided by ugee, including the ugee website (www.ugee.com), the Ugee Ufun application ("Ufun APP"), and any related services (collectively, the "Services").

This policy explains how we collect, store, use, share, and protect your personal information. Please read this Privacy Policy carefully before using our Services.

BY USING THE SERVICES, YOU CONSENT TO THE COLLECTION, USE, AND TRANSFER OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

A. What Information Do We Collect?

1. Information You Provide Directly

We may collect information you provide directly to us through the website, the Ufun APP, via email, or through direct communication, including but not limited to:

Account Registration Information: Username, password, email address, phone number, and mailing address collected at the time of registration. If you register through social media platforms such as Facebook or Google, we may collect your account name and profile photo from those platforms.
Profile Information: Nickname, gender, date of birth, and location, if you choose to provide them.
Payment Information: When you place an order through the Services, your payment information is encrypted and transmitted directly to our third-party payment processor. We do not store your credit card information and are not responsible for the third party's collection or use of your payment information. Please refer to the relevant third party's privacy policy for more details.
Transaction Information: Details of orders, product configurations, types and specifications of goods, pricing and delivery information, dispute records, and any information disclosed in discussion forums.
Customer Service Information: If you contact our customer care team, we may record your conversation and collect additional information to verify your identity.
Survey and Event Information: Your email address and other details you provide when participating in online surveys, trade shows, industry events, or other promotional activities.

If you submit information relating to people other than yourself, you represent that you have the authority to provide such information and consent to its use in accordance with this Policy.

2. Information Collected Automatically

When you visit our website or use the Ufun APP, we may automatically collect certain technical and usage information, including:

Device and Browser Information: IP address, browser type and version, operating system and platform, device MAC address, software installation list, time zone setting, and hardware attributes.
Usage and Log Information: Pages viewed, number of sessions, unique visitors, browsing patterns, buyer behavioral patterns, access date and time, detailed APP usage records, product service usage records, and network status.
Network Information: Wi-Fi network details (including BSSID and SSID) to enable automatic reconnection to previously configured networks.
Location Information: Device location data collected in the Ufun APP to locate nearby devices (e.g., 3D printers) for connection, file uploads, and printing control.
Sensor Information: Data from the gravity sensor and similar sensors to enable features such as portrait and landscape mode switching.

3. System Permissions (Ufun APP)

To enable you to use the Ufun APP's products and services properly, we may request the following device permissions:

Photo Album and Storage Permissions: Used to upload images, text, and videos, and to cache models and images generated during app use. We will only access your photo album content with your explicit consent and active selection.
Camera Permissions: Used to take photos and capture or recognize images. This function will not operate if you refuse this authorization.
Clipboard Access: We call the Cordova com.verso.cordova function to obtain clipboard data to identify the currently viewed course or object and redirect to related pages.
Bluetooth Permissions: Used to connect Ugee products and services wirelessly.

4. Information from Third-Party SDKs

We integrate the following third-party SDKs that may collect certain personal information:

|-----|----------|-----------------------|---------|

| Tencent Mobile Analytics (MTA) SDK | Tencent | User behavior data (e.g., video plays, uploads, downloads) | For data collection, frequency analysis, user preference analysis, and maintenance of released materials |

5. Information from Other Sources

We may receive information about you from other websites affiliated with ugee, or from information you post on or submit to the Site or the Ufun APP.

6. Data Retention

We store your information until we no longer need it to provide the Services, or until you delete your account, whichever comes first. We will only retain your personal information for the period necessary to achieve the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.

You may withdraw your consent to our collection, use, and/or disclosure of your personal information by submitting a request to service@ugee.com or by deleting your account. Please note that withdrawing consent may affect the functionality of your account, products, and/or services, including potential loss of access.

8. Data Processing Location

PLEASE BE AWARE THAT ALL ASSOCIATED SERVICES AND SYSTEMS MAY BE HOUSED ON SERVERS IN THE UNITED STATES AND/OR CHINA. IF YOU ARE LOCATED OUTSIDE OF THESE COUNTRIES, INFORMATION WE COLLECT (INCLUDING COOKIES) MAY BE PROCESSED AND STORED IN THESE COUNTRIES, WHICH MAY NOT OFFER THE SAME LEVEL OF PRIVACY PROTECTION AS THE COUNTRY WHERE YOU RESIDE OR ARE A CITIZEN. BY USING THE SERVICES AND PROVIDING INFORMATION TO US, YOU CONSENT TO THE TRANSFER TO AND PROCESSING OF THE INFORMATION IN THESE COUNTRIES.

B. What Do We Use Your Information For?

We do not sell or trade your personally identifiable information. We use the information we collect for the following purposes:

1. Providing and Fulfilling Services

To configure pre-orders, fulfill orders, and contact you as necessary.
To register and maintain your account, verify your identity, and enable you to use our products and services.
To enable proper functioning of the Ufun APP, including connectivity features and personalized settings.

2. Communication and Promotional Materials

To send you promotional materials, including information regarding ugee contests, events, and/or products, conveyed via email or other channels.
If you subscribe to our communications, we will comply with the "Double Opt-In" principle. If you no longer wish to receive these materials, you may opt out by following the unsubscribe instructions in our emails or by contacting us at service@ugee.com.
Where required by applicable law, we will seek your consent prior to sending marketing communications.

3. Improving Our Products and Services

To evaluate, maintain, and improve the performance of our products and services through data statistics and analysis.
To iterate and develop new products and services through statistical analysis. Such analysis results will not contain personally identifiable information.
To optimize the user experience and ensure service stability and network security.
When a software system malfunctions, we record and analyze the information generated during the malfunction to optimize related platform services.
When ugee invites users to participate in a "User Experience Improvement Program", ugee will statistically analyze the usage of various product or service functions to improve quality and launch innovative products or services that benefit users. If you do not wish to participate in this program, you can choose to disable the relevant functions in the relevant product or service settings.

4. Personalization and Marketing

To identify, personalize, develop, and market products and services we believe you will value, including across browsers and devices, in accordance with applicable laws.

5. Security and Legal Compliance

To detect, prevent, and address fraud, illegal activities, or violations of our Terms of Use.
To comply with applicable laws and exercise, establish, or defend our legal rights.

We will seek your consent before using the information for any purpose not specified in this policy.

C. How We Use Cookies and Similar Technologies

1. Cookies

Cookies are small data files stored on your computer or mobile device when you visit a website or use an app. They typically contain an identifier, a site name, and some numbers and characters, and enable websites and apps to store data such as your preferences or shopping cart items.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted) to:

Make your experience on the Site more personal and interactive.
Remember your settings such as language, font size, and other browser preferences.
Collect web traffic data, including sites visited before browsing our Site, pages viewed, number of times accessed, and time spent on the Site.

We will not use cookies for any purposes not stated in this Policy. You can manage or delete cookies based on your own preferences. For details, visit AboutCookies.org. Note that disabling cookies may affect the functionality of the Site.

2. Web Beacons and Pixel Tags

In addition to cookies, we use web beacons and pixel tags on our websites and apps. For example, emails we send you may contain click-through URLs linking to content on our website to help us track email engagement.

3. Bluetooth

When you use Ugee products or services through the Ufun APP, you may need to enable Bluetooth permissions on your device to connect to Ugee hardware products. Bluetooth technology enables short-range wireless communication between your device and Ugee products.

Social Media Features: Our websites include social media features such as the Facebook "Like" button and share widgets. These features may collect your IP address and the page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

Single Sign-On: Depending on your jurisdiction, you may be able to log in to our website or the Ufun APP using sign-on services such as Facebook Connect, Google, or other Open ID providers. These services will authenticate your identity and may provide us with certain personal information (such as your name and email address) to pre-populate our sign-up form.

By using our website or the Ufun APP, you consent to the use of cookies, social media features, and single sign-on as described above.

1. With Our Partners and Service Providers

We may share your information with selected partners and service providers to conduct business and provide services to you, including but not limited to:

Marketing platforms such as Google, Twitter, Facebook, and Instagram, and analytics providers relating to users' behavior, to tailor the content you see when visiting our Site. These platforms may combine information collected on our Site with data from other sources to conduct targeted advertising. Their activities are governed by their own privacy policies.
Payment service providers to assist with payment for transactions. Their activities may be governed by their own privacy policies.
Logistics partners for providing delivery, return, and exchange services.
Cloud computing service providers for cloud storage services.
Email newsletter providers and other marketing service providers.

These service providers must abide by our data privacy and security requirements and are only permitted to use your personal information for the purposes specified above, not for their own purposes.

2. With Affiliated Companies

Your personal information may be shared with our affiliated companies, including our Suzhou factory and Nanjing Additive Manufacturing Institute. We will only share necessary personal information, subject to the purposes stated in this Privacy Policy. If an affiliate needs to change the purpose of processing personal information, it will seek your authorization and consent again.

3. For Legal and Compliance Purposes

We may disclose your personal information to professional advisers, law enforcement agencies, insurers, government and regulatory organizations, or other parties when we believe it is necessary to:

Comply with applicable laws or legal processes.
Exercise, establish, or defend our legal rights.
Protect your vital interests or those of any other person.

We may disclose your personal information to any other party with your explicit consent.

5. In the Event of Business Transfers

In the event of a merger, acquisition, or bankruptcy liquidation involving the transfer of personal information, we will require the new company or organization to continue to be bound by this Privacy Policy, or we will require them to obtain your authorization and consent again.

6. Aggregated and Anonymized Data

We may provide aggregated or anonymized data to third parties. When we do so, the information shared is in a de-identified format that does not personally identify you.

7. Third-Party Websites and Co-Branded Sites

We have established relationships with other parties and websites to offer you products and services we do not directly offer. This Privacy Policy does not apply to those third-party sites or co-branded sites. You should read the relevant privacy policy for those sites before responding to any offers or services advertised by those parties.

E. How We Protect Your Personal Information

We have implemented various physical, electronic, contractual, and managerial security measures to protect your personal information against unauthorized access, public disclosure, use, modification, damage, or loss. These include:

SSL encryption for data exchanged between your browser and the Services.
Encryption technology to ensure data confidentiality.
Trusted protection mechanisms to prevent malicious attacks.
Access control mechanisms to ensure only authorized personnel can access personal information.
Regular security and privacy protection training for employees.

We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected and to retain your personal information only for the period necessary to achieve the purposes described in this policy.

No data transmission over the internet or any wireless network can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee the absolute security of any information you transmit to us.

In the event of a personal information security incident, we will promptly inform you in accordance with legal requirements, including:

The basic situation and potential impact of the security incident.
The measures we have taken or will take.
Suggestions for your self-protection and risk mitigation.
Remedial measures available to you.

We will notify you via email, letter, telephone, or push notification. If individual notification is not feasible, we will issue a public announcement. We will also proactively report the handling of personal information security incidents to regulatory authorities as required.

F. Your Rights Regarding Personal Information

1. Access and Review

You have the right to access your personal information. You can review and manage your account profile information by:

Logging in to your account and visiting your Account settings page (website).
Visiting the APP's main page (Ufun APP).

For other personal information generated during your use of our products or services, please send an email to service@ugee.com.

2. Correction

You have the right to request correction of any errors in your personal information. You can submit a correction request at any time by:

Logging in to your account and visiting your Account settings page.
Sending an email to service@ugee.com.

We will respond to your correction request within 15 days.

3. Deletion and Account Cancellation

Website: You can delete your account on your Account settings page. Deleting your account will remove the personally identifiable information associated with it.

Ufun APP: You can delete your account by clicking on your profile picture, then clicking "Cancel Account," and finally clicking "Confirm." After deletion:

All previously uploaded personal model works and other content under that account will be deleted.
You will no longer be able to log in to the application with this account.
Your personal information will no longer be available on the app.

You may also submit a deletion request to service@ugee.com.

4. Unsubscribe from Communications

If you wish to unsubscribe from marketing communications:

Follow the unsubscribe instructions at the bottom of each email.
Log in to your account and visit your Account settings page.
Contact us at service@ugee.com.

Please note that even if you opt out of receiving marketing communications, we may still communicate with you regarding an established business relationship.

Most browsers accept cookies until you change your browser settings. If you do not wish for the Site to collect your information using cookies, you can typically disable or restrict cookies by changing your browser settings. However, if you remove or reject our cookies, it could affect how the Site works for you.

You may withdraw your consent to our collection, use, and/or disclosure of your personal information at any time by submitting a request to service@ugee.com. Please note that:

Withdrawal of consent will not affect the lawfulness of any processing conducted prior to your withdrawal.
Withdrawal of consent may affect the functionality of your account, products, and/or services, including potential loss of access.

7. Additional Rights for European Union Residents

If you are a resident of the European Economic Area (EEA), please refer to Section L. Visitors from the European Union for your additional data protection rights.

8. Additional Rights for California Residents

If you are a California resident, please refer to Section K. California Privacy Rights for your additional rights.

G. Children's Privacy

Children's Online Privacy Protection

Our Services are not designed or intended to collect information from children under the age of 16. We do not knowingly collect or maintain any personal information from children under the age of 16.

To respect the privacy of children and to comply with applicable child privacy laws, including the Children's Online Privacy Protection Act (COPPA), if you are under the age of 16, you should only use the Services with the involvement of a parent or guardian.
We consider it the responsibility of parents to monitor their children's use of our products and services.
It is our policy not to require personal information from minors or to send any promotional materials to persons in that category.

Should a parent or guardian have reason to believe that a minor has provided ugee with personal information without their prior consent, please contact us at service@ugee.com to ensure that the personal information is removed and the minor is unsubscribed from any applicable ugee services.

H. International Transfers of Personal Information

Our business may require us to transfer your personal information to countries outside of your home country, including but not limited to the United States and China, which may not provide the same level of data protection as your home country.

For users in the European Economic Area (EEA): We take appropriate steps to ensure that recipients of your personal information are bound to duties of confidentiality, and we implement appropriate measures to ensure your personal information remains protected in accordance with this Privacy Policy and applicable EEA data protection law, including through the use of standard contractual clauses or other approved transfer mechanisms where required.
For all users: By using the Services and providing information to us, you acknowledge and consent to the transfer to and processing of your information in these countries.

We will sign strict confidentiality agreements with companies, organizations, and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.

I. Security Measures

For registered users of the Site and the Ufun APP, some of your information can be viewed and edited through your account, which is protected by a password. We recommend the following best practices to protect your account:

Do not share your password with anyone. Our personnel will never ask you for your password in an unsolicited phone call or email.
Use a complex password to help ensure the security of your account.
If you share a computer or device with others, do not save your log-in information (e.g., user ID and password) on that shared device.
Always sign out of your account and close your browser window when you have finished your session.
Do not send personal information through unencrypted channels such as standard email or instant messaging applications.

No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

J. Changes to This Privacy Policy

We keep our Privacy Policy under regular review and may update it from time to time to reflect changes to our information practices, legal requirements, or for other operational reasons.

Both the new version and the old version will be made available on the Site and within the Ufun APP, with an updated date displayed.
We will notify you of material changes by email (sent to the email address specified in your account) or by posting the changes on all ugee websites and within the Ufun APP.
Such changes shall apply from the effective date as set out in the notice or on the website.
We encourage you to periodically review this page for the latest information on our privacy practices.
Your continued use of our products and services following the posting of changes will be taken as your acceptance of the updated Privacy Policy.
We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.

K. California Privacy Rights

Do Not Track ("DNT")

Unless legally required, we do not commit to honoring "Do Not Track" signals in your browser, because honoring it would prevent much of the tracking and disclosures described in this Privacy Policy.

California Consumer Privacy Rights

As a California resident, you have certain choices regarding our use and disclosure of your personal information:

1. Right of Access

You may have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed, and sold about you during the past 12 months.

2. Right to Deletion

You have the right to request that we delete certain personal information we have collected from you, subject to certain exceptions.

3. Right to Opt-Out of Sale

You have the right to opt out of the sale of your personal information. We do not sell your personally identifiable information; however, you may exercise this right at any time by contacting us.

4. Shine the Light Request

You also may have the right to request that we provide you with:

A list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year; and
The identity of those third parties.

How to Submit a Request

To submit an access, deletion, or Shine the Light request, please send an email to: service@ugee.com

We will verify your identity before processing your request and respond within the timeframe required by applicable California law.

L. Visitors from the European Union

This section applies only if you use our Site or Services from a country that is a Member State of the European Union or is within the European Economic Area (EEA), and supplements the information in this Privacy Policy.

Legal Basis for Data Processing

We process personal data for the purposes set out in this Privacy Policy. Our legal basis to process personal data will depend on the personal data concerned and the specific context in which we collect it. We will normally collect and process personal data about you where:

It is necessary for the performance of a contract between us (for example, to provide you with the services you request and to identify and authenticate you so you may use the Site and the Ufun APP);
It is necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement);
It is necessary for our legitimate interests and not overridden by your rights (for example, to operate our Site and services, manage our relationship with you, communicate with you, improve our Site and services, undertake marketing, and ensure the security of our Site and services); or
It is based on your consent.

If we ask you to provide personal data to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory and of the possible consequences if you do not provide it.

Data Retention

We retain your personal data as long as we have an ongoing legitimate business need to do so — for example, to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it. If deletion is not immediately possible (for example, because your personal data has been stored in backup archives), we will securely store your personal data and isolate it from any further processing until deletion is possible.

Your Rights as an EEA Resident

If you are a resident of the European Economic Area, you have the following data protection rights, which you can exercise at any time by contacting us at service@ugee.com:

| Right | Description |

|-------|-------------|

| Right of Access | The right to access, review, and obtain a copy of the personal data we hold about you. |

| Right to Rectification | The right to correct or update inaccurate or incomplete personal data. |

| Right to Erasure | The right to request deletion of your personal data ("right to be forgotten"), subject to certain conditions. |

| Right to Restrict Processing | The right to ask us, in certain situations, to restrict the processing of your personal data. |

| Right to Data Portability | The right to request that we transfer your personal data to you or to another service provider in a structured, commonly used, and machine-readable format. |

| Right to Object | The right to object to the processing of your personal data when it is based on our legitimate interests, and separately, the right to object to direct marketing. |

| Right to Withdraw Consent | If we have collected and processed your personal data with your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing conducted prior to your withdrawal. |

To exercise any of the above rights, please contact us at: service@ugee.com

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

Opting Out of Communications

Our promotional materials include instructions for opting out of receiving further communications. If you no longer wish to receive promotional emails, you may opt out by:

Clicking the "unsubscribe" link included in our marketing emails.
Contacting us at service@ugee.com.

Please allow a reasonable time after reaching out for us to process your request. Please note that even if you opt out of receiving marketing communications, we may still communicate with you regarding an established business relationship.

M. How to Contact Us

If you have any requests, questions, concerns, or complaints about our use of your personal information or this Privacy Policy, please contact us using the following methods:

Hong Kong Ugee Technology Company Limited

Email: service@ugee.com
Registered Address: 2nd & 3rd Floors (West Side), & 4th Floor, Building 4, Fulongte Industrial Park, Huaxing Road, Langkou Community, Dalang Street, Longhua District, Shenzhen, China

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.